You can access the following types of details for an ongoing interaction in Avaya Workspaces for CRM:
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The Caller field displays information about the caller, such as their phone number or email address.
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The Called field displays information about the call recipient, such as their phone number or email address.
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The Queue field displays the queue name from which the call originated. For example, Sales.
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The Name field displays the caller's name. For example, John Smith.
For Avaya Experience Platform™ On-Prem hybrid voice interactions, you also see the Vector Directory Number (VDN), skill name and number, Unique Call Identifier (UCID), and User to User Information (UUI) values.
The exact information displayed for an interaction might vary depending on the configuration an account administrator performed.
