Placing a call on hold

Last Updated : Oct 10, 2023 |
Prolog information
Metadata
Keywords:
You can place a call on hold if you need to quickly gather information or discuss an issue with your supervisor or another agent.
Before you begin
Ensure that you responded to a voice interaction.
  1. Click the Hold icon to place the call on hold.
    STEP RESULT:
    A timer is displayed to indicate the duration of the hold.
  2. Click the Unhold icon to resume the call.
Related links
Voice interactions