Avaya Workspaces for CRM supports the following browsers:

• Microsoft Edge Chromium (Windows)
• Google Chrome (Windows)
• Google Chrome (Chrome OS)

When agents that use Google Chrome or Microsoft Edge minimize the Avaya Workspaces tab or leave the tab idle for a while, their status changes to Not Ready and they do not receive incoming calls.

To avoid this issue, on the Google Chrome browser window, navigate to SettingsPerformanceAlways keep these sites active and use the Add option to enter the following URL: avayacloud.com. If you are an agent or supervisor using Avaya Workspaces for CRM, screen pops, and widgets, enter the following URLs:

Similarly, on the Microsoft Edge browser window, navigate to SettingsSystem and PerformanceNever put these sites to sleep and use the Add option to enter the following URL: na.cc.avayacloud.com. If you are an agent or supervisor using Avaya Workspaces for CRM, screen pops, and widgets, enter the following URLs:

Avaya Workspaces for CRM supports multiple tabs.

In a Citrix VDI environment, you can use the following browsers: Microsoft Edge Chromium (Windows and Chrome OS) and Google Chrome (Windows and Chrome OS).