Unable to access the camera web interface

Last Updated : Sep 22, 2024 |

Solution

Procedure

  1. Run an antivirus scan on the computer to eliminate any viruses.
  2. Run the ping command in the command line to check the communication between the computer and camera.
  3. Disconnect the network for the camera and computer, then connect both the devices to the network separately.
  4. Reset the computer IP address to ensure a clean connection.
  5. On the remote control, press *+＃+MANUAL to refresh the IP address when using DHCP.
  6. Ensure that the IP address, subnet mask, and gateway settings for the camera are correct.
  7. Verify that there are no conflicting MAC addresses within the network.
  8. Use the camera IP address with the default username and password to access the web interface.

    You can obtain the default username and password from the release notes.