Dictionary changes are specific to a CMS, so that any changes that are made on the primary CMS server must be duplicated on the secondary CMS server.
Note:
On the primary CMS server, you can add, view, modify, and delete content. On the secondary CMS server, you can only view changes. You cannot add, modify, or delete content.
Choose one of the following procedures:
Method 1: Synchronizing Dictionary changes by back up and restore of ACD-specific administration data
This procedure is for Dictionary operations made on a single ACD. If you will do dictionary operations on multiple ACDs, do the backup for all ACDs and restore for all ACDs.
Do the Dictionary operation(s) on the primary CMS server.
On the primary CMS server, do ACD specific administration data backup for the ACD on which you made the changes.
Note:
There are two Dictionary components that are not backed up using the ACD specific administration data backup: calculations and constants. They are backed up using CMS system administration.
Ensure you back up and restore CMS system administration data if you change these Dictionary components.
Put the secondary CMS server in single-user mode.
Do ACD specific data restore for that same ACD on the secondary CMS server.
Return the secondary CMS server back to multi-user mode.
Method 2: Synchronizing Dictionary changes by backup and restore of specific tables
This procedure duplicates Dictionary synonyms and dictionary agent groups using the specific table backup and restore process. The specific table backup and restore process takes less time than using Method 1. This process will manually synchronize the two CMS servers using the specific table backup and restore process.
Update Dictionary synonyms on the primary CMS server.
Do specific table backup for the synonyms table on the primary CMS server. To select specific tables for backup, use the following procedure:
Open the CMS main menu and select Maintenance > Backup Data.
In the Maintenance: Backup data window, select the Specific tables option; all other data options must be de-selected.
Press Enter to access the action list in the upper right corner of the window.
Move the cursor to the Select tables option and press Enter once again.
Select the synonyms and then press Enter to access the Action List in the top right corner of the screen.
From the action list, select the Modify option, then the Run option.
Do specific table restore for the synonyms table on the secondary CMS server. To select specific tables for backup, use the following procedure:
Open the CMS main menu, and select Maintenance > Restore Data.
In the Maintenance: Restore data window, select the Specific tables option.
Press Enter to access the action list in the upper right corner of the window.
Move the cursor to the Select tables option and press Enter once again.
Select the synonyms and then press Enter to access the Action List in the top right corner of the screen.
From the action list, select the Modify option, then the Run option.
Update agent groups on the primary CMS server.
Do specific table backup for the synonyms table (synonyms) and agent groups table (groups) on the primary CMS server.
Do specific table restore for the synonyms and agent groups table on the secondary CMS server.
Method 3: Administering the same Dictionary changes on both the primary and secondary CMS servers
Administer the same Dictionary changes on both the primary and secondary CMS servers. To ensure exact synchronization between the two servers, add the Dictionary changes in the same order on both CMS servers.
