Overview |
Avaya Call Management System Overview and Specification |
Describes tested product characteristics and product capabilities including feature descriptions, interoperability, performance specifications, security, and licensing requirements. |
Sales engineers, Administrators |
Installation, upgrades, maintenance, and troubleshooting |
Deploying Avaya Call Management System |
Describes how to plan, deploy, and configure CMS on new VMware-based installations. |
Implementation engineers |
Deploying Avaya Call Management System in an Infrastructure as a Service Environment |
Describes how to plan, deploy, and configure CMS on new Amazon Web Services and Google Cloud Platform installations. |
Implementation engineers |
Port Matrix for Avaya Call Management System |
Lists the ports and connections used by CMS. |
System administrators, support personnel |
Upgrading Avaya Call Management System |
Describes the procedures required to upgrade to a new CMS release. |
Implementation engineers, system administrators |
Avaya Call Management System Base Load Upgrade |
Describes the procedures to upgrade from one base load (for example, 19.1.0.0) to another base load (for example, 19.1.0.1). Not all releases support base load upgrades. |
Implementation engineers, system administrators |
Maintaining and Troubleshooting Avaya Call Management System |
Describes how to configure, maintain, and troubleshoot CMS. |
System administrators, support personnel |
Avaya Call Management System and Communication Manager Connections, Administration, and Troubleshooting |
Describes how to connect and administer the Communication Managerr systems used by CMS. |
System administrators, support personnel |
Avaya Call Management System High Availability Connectivity, Upgrade and Administration |
Describes how to connect to HA servers and upgrade to HA. |
System administrators, implementation engineers, and other software specialists |
User guides |
Using ODBC and JDBC with Avaya Call Management System |
Describes how to use Open Database Connectivity (ODBC) and Java Database Connectivity (JDBC) with CMS. |
Administrators |
Administration |
Administering Avaya Call Management System |
Provides instructions on administering a contact center using CMS Supervisor. |
Administrators |
Avaya Call Management System Call History Interface |
Describes the format of the Call History data files and how to transfer these files to another computer. |
Administrators |
Avaya Call Management System Database Items and Calculations |
Describes each database item and calculation that CMS tracks and how CMS calculates the values displayed on CMS reports and CMS Supervisor reports. |
Administrators, support personnel |
Avaya Call Management System Custom Reports |
Describes how to design and create custom reports in CMS. |
System administrators |
Avaya Call Management System Security |
Describes how to implement security features in CMS. |
System administrators, support personnel |
CMS Supervisor |
Avaya CMS Supervisor Clients Installation and Getting Started |
Describes how to install and configure CMS Supervisor. |
Implementation engineers, administrators |
Avaya CMS Supervisor Reports |
Describes how to use CMS Supervisor reports. |
Supervisors, administrators |
Avaya CMS Supervisor Report Designer |
Describes how to create new reports and to edit existing reports through Report Designer and Report Wizard. |
Supervisors, administrators |
