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Using Avaya Call Management System High Availability

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Introduction to High Availability
    • HA server switch-over after a failure event
    • Dual ACD links
    • Increased data availability
  • Primary and secondary CMS servers
    • Maintaining CMS HA server
    • CMS recovery kit
      • Recovery kit contents
      • Recovery kit software components
    • Connectivity considerations for CMS server switch-overs
    • Administration operations automatically synchronized by the Communication Manager system
    • Administration operations requiring manual synchronization
    • Administration operations synchronized by backups and restores
    • Operations requiring data collection to be turned off
  • User scenarios
    • Modifying agent trace
    • CMS base load upgrade
    • Modifying call work codes
    • Modifying agent skills
    • Creating custom reports
    • Creating designer reports
    • Modifying the Dictionary
    • Administering exceptions
    • Turn External Call History on and off
    • Administering forecast data storage allocation
    • Administer Forecasting report data
    • Synchronizing main menu additions
    • Administer printers
    • Scripting
      • Interactive scripts
      • Automatic scripts
    • Administering shortcuts
    • Setting up the split/skill call profile
    • Synchronize CMS after data collection is turned on/off
      • Worksheet for synchronizing the CMS servers after turning data collection on/off
    • Running timetables only on the primary server
    • Running timetables on both primary and secondary servers
    • Editing timetables globally to change server ownership
    • Adding or modifying users
    • Removing users
    • Configure user passwords
    • Administering the VDN call profile
  • High Availability backup and restore strategy
    • Synchronizing after an unscheduled outage of the primary CMS server
    • Synchronizing after an unscheduled outage of the secondary CMS server
  • Resources
    • CMS and CMS Supervisor documents
    • Avaya Solutions Platform Documents
    • AXP Private – Extended Scale
    • Finding documents on the Avaya Support website
    • Accessing the port matrix document
    • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • CMS backups and restores
    • Backup and restore procedures
    • CMS backup strategy
      • Label the backup volume
      • Backup information format
      • How to interpret backup information
  • Items excluded from a CMSADM backup
  • Items backed up during a full maintenance backup
  • Restore characteristics of different data types
  • What to do if CMS server fails
    • Primary CMS server
    • Secondary CMS Server
    • Both CMS servers
  • Frequently asked questions
Home
Using Avaya Call Management System High Availability
User scenarios
Scripting

Scripting

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Last Updated : Mar 21, 2024 |
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