One or more links to the primary CMS server goes down.

1. Log into your secondary CMS server and verify status of the links on it.

2. If the links are up on the secondary CMS server, inform your users that they must log off of the primary and log onto the secondary.

3. If you have ECH, turn it “on” on the secondary CMS server and “off” on the primary CMS server.

4. Call the Helpline and inform them you are a High Availability configuration and that one or more links are down on the primary CMS server.

Primary CMS server is exhibiting problems

For example, users are unable to log in, reports do not run, missing archive intervals.

1. Instruct users to log off of the primary and log on to the secondary CMS server.

2. Call the Helpline and inform them you are a High Availability configuration and describe the problem.

Primary CMS server goes down

1. Verify that your secondary CMS server is up and the links are up.

2. Inform your users that they must log into the secondary CMS server.

3. Call the Helpline and inform them you are a High Availability configuration and tell them the primary CMS server is down.