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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Filter
No results found
Search suggestions:
Use fewer tags and filters.
Use different search terms.
Filters
Reset
Apply filter
Library
Avaya Links
Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Русский
עברית
العربية
中文（简体）
中文（繁體）
日本語
한국어
Avaya CMS Supervisor Report Designer
Table of Contents
Filter navigation by title
Type to filter navigation items by title
Collapse
Notices
Introduction
Purpose
Change history
Report Wizard
Report Wizard
What is the Report Wizard?
Report Wizard and Report Designer
Report Wizard functionality
Report Wizard command buttons
Overview of Wizard steps
Starting Report Wizard
Before starting Report Wizard
The toolbar icon
Starting Report Wizard
The Select a Report Type page
The Select a Report Layout page
The Selection Layout page
The Select a Data Group page
Levels of data groups
Expanding and collapsing categories
The Select Data Items page
About No Pre-selection
Procedures for the Select Data Items page
Filtering data group items
Sorting data group items
Moving data group items from one box to another
Removing items
Repositioning data group items
Creating custom report headings
The Select Chart Format page
Available chart formats
The Select Table Format page
Example of a row-oriented report
Example of a column-oriented report
The Change Input Captions page
The Preview Option page
Two-section report
The Save Report page
The Finish page
Using Report Manager
Using Report Manager
What is Report Manager?
The Report Selector
Viewing report properties
Copy a report to the Designer category
Where to access your reports
Who can modify your reports
Copying a report
Copying a designer report to a file
Copying a designer report from a file
Deleting a report from the designer category
Opening Report Designer with Edit or New
Report Designer basics
Report Designer basics
Report
Edit
Format
Options
Insert
Help
Accessing online database definitions
Starting Report Designer
Exiting Report Designer
Creating a new report
Editing an existing report
Designer reports in the CMS Web Client
Designer reports in the CMS Web Client
Migrating a report
Running a report
Copying a report
Uploading a report
Design Mode Basics
Design mode basics
Copying an item and pasting the item into the same report
Copying from a Designer report
Copying from a report that is not a Designer report
Cutting an item
Deleting an item
Dragging and dropping to arrange items
Resizing an item
Selecting multiple items
Moving multiple items
Changing the width of a column in a table
Changing the column headings
Using align
Scaling to page
The Edit Inputs Menu Option
The Edit | Inputs menu option
The Report Input window
How CMS stores and retrieves data
Why define an input field?
Fields you do not define
Related topic
Input fields for pattern matching
What is pattern matching?
Database items that allow search
Use an asterisk
Use a question mark
Use String as an input field
Input Types
Adding input fields to the input window
Deleting input fields from the input window
Editing the order of input fields
Editing the appearance of input fields
Edit columns
Types of multi-ACD reports
Setting up inputs for a multi-ACD report
Viewing the input window
The Edit Queries Menu Option
The Edit | Queries menu option
About queries
About columns and rows
The Query Assistant window
Query Assistant input fields
Adding the database items and calculations for the SELECT portion of the query window
Database Items or Calculations
Choose functions for the SELECT items window
Definition of function
Types of functions
Enter the SQL WHERE criteria window
Specify all field joins for the Tables window
Creating a new query for a real-time report
Creating a new query for a historical report
Creating a new query for an integrated report
Editing an existing real-time or historical query
Editing an existing integrated query
Copying a query
Deleting a query
The Insert Chart Menu Option
The Insert | Chart menu option
About inserting charts
About charts and tables
Add and remove items
Stacked, % Axis, and Gradient field descriptions
About the Chart Assistant window
Inserting a chart
The Insert Field Menu Option
The Insert | Fieldmenu option
About Field Assistant
Editing a field
Selecting an item from the Field Assistant window
Inserting an ACD Name field
Inserting Data Item fields
Inserting Input Value fields
Inserting a Report Data Start Time field
Inserting a Time Report Run field
The Insert Text Menu Option
The Insert | Text menu option
Positioning text
Editing text
Inserting text
The Insert Table Menu Option
The Insert | Table menu option
Positioning a field on a table
Editing a table
Inserting a table
The Format Chart Menu Option
The Format | Chart menu option
What are charts?
How your changes affect others
General tab
Changing General Chart parameters
Axis tab
Category
Changing axis titles
Data tab
Adding, removing, or rearranging data items
Data Labels tab
Defining data labels on data points
Font tab
Changing fonts
Legend tab
Formatting the chart legend
Series Labels tab
Editing data item headings
Title tab
Formatting the title
Type tab
Selecting a chart type
3D Effects tab
Controlling the 3D appearance
The Format Table Menu Option
The Format | Table menu option
Accessing the Table Format Options window
How your changes affect others
General tab
Using the General tab
Data tab
Using the Data tab
Fonts tab
Using the Fonts tab
Format tab
Using the Format tab
Headers tab
Using the Headers tab
Sort tab
Using the Sort tab
Viewing a list of agents alphabetically
Searching for agents
Summary tab
Using the Summary tab
The Format Field Menu Option
The Format | Field menu option
The Field Format options window
Creating or changing a label for the field
Editing the format of a field
The Format Text Menu Option
The Format | Text menu option
The Text Format Options window
Formatting text
Resources
Documentation
Finding documents on the Avaya Support website
Accessing the port matrix document
Avaya Documentation Center navigation
Viewing Avaya Mentor videos
Support
Using the Avaya InSite Knowledge Base
Upgrade Advantage Preferred
Phase 1 error messages
Phase 2 historical report error codes
Format
List of phase 2 error codes
Phase 3 real-time report error codes
Format
List of phase 3 error codes
How CMS stores data
Table
Database items
Row
Index
How CMS retrieves data
Three types of information
How to tell CMS to retrieve data
Identify rows
Indexes for search
About creating new database tables
Creating an integrated report
Modifying an integrated report
Creating an expanded AUX reason code report
Glossary
ACD
Actions menu
Add
Add/Remove programs wizard
Administrator privileges
Agent
Agent reports
Agent skill
Application folder
Automatic Call Distribution (ACD)
Automatic script
AutoPlay
Avaya Business Advocate
Avaya Call Management System (CMS)
Avaya CMS
Controller
Custom reports
Database
Database item
Database table
Data points
Delete
Designer reports
Dialog box
Dictionary
Edit menu
Exception
Exceptions reports
Find one
Graphics
Grayed out
Historical reports
HTML
Hypertext
HyperText Markup Language
Input field
Installation folder
Integrated reports
Interactive script
Jump
LAN
List all
Local Area Network (LAN)
Local installation
Log
Maintenance
Name fields
Network server
PC Client
Queue/Agent reports
Readme file
Read-only
Real-time reports
Registry
Report Designer
Report Wizard
Run
Scripting
Scroll
Setup program
Shared installation
Shortcut
Skill
Split
Standard reports
Start menu
Taskbar
Terminal
Terminal emulator
Toolbar
Tooltips
Trunk group report
User ID
VDN
VDN reports
Vector
Vector Directory Number (VDN)
Vector report
Window
Wizard
Home
Avaya CMS Supervisor Report Designer
Report Designer examples
Report Designer examples
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Last Updated :
Sep 09, 2014
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Contact Center - Performance Solutions
Avaya Call Management System
Using
Supervisor
21.0
Intermediate
Table of Contents
This section provides examples to help you create and modify reports with Report Designer.
Related links
Creating an integrated report
Modifying an integrated report
Creating an expanded AUX reason code report
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