When you design and use custom Agent Group reports, follow these recommendations to optimize system performance:
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Agent Groups:
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Limit agent groups to 99 agents or fewer to maintain system performance.
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Use consecutive Agent IDs in the same report when possible.
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Prefer skill-based reports over Agent Group reports when feasible.
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Report Elements:
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Minimize the number of agents, skills, VDNs, trunks, or other elements in a single report.
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Review and reduce report complexity.
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Custom Report Design:
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For historical reports, avoid using multiple dates when querying interval database tables.
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Modify existing reports to use daily, weekly, or monthly tables instead.
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Review any historical report that takes longer than a few seconds to complete and optimize it.
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Review or modify any real-time report that takes more than a few milliseconds to refresh.
