CMS uses license enforcement to manage license checking. The system checks for license violations and performs the following tasks every 9 minutes:
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Retrieve the newest license information from WebLM.
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Retrieve the number of ACDs and renew, acquire, or release ACD licenses.
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Retrieve agent login information and renew, acquire, or release agent licenses.
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Retrieve supervisor login information and renew, acquire, or release supervisor licenses.
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Retrieve CLInt usage information and renew or acquire CLInt licenses.
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Retrieve ODBC and JDBC usage information and renew, acquire, or release the ODBC and JDBC session licenses as needed.
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Calculate the license status and perform the following actions:
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Log to elog on detection of a new license violation.
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Log to elog when the license status changes.
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Log the current license status.
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Take appropriate action based on the calculated license status.
If the system cannot retrieve the latest licensing information from WebLM, the system uses the existing license information for license checking.
