CMS enters the License Error mode when the number of logged-in agents exceeds the licensed count. The violation clears automatically if the number of agents remains below the limit for eight consecutive days.
For example, if the number of agents exceeds the limit on days 1, 4, and 7, CMS clears the error on day 16, provided no violations occur between days 7 and 16.
If the system does not clear the violation within 30 days, CMS enters the License Restricted mode upon the subsequent violation. For instance, if violations occur on days 1, 7, 14, 21, 28, and 33, CMS enters the License Restricted mode on day 33.
CMS returns to the License Normal mode if:
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No violations occur between days 33 and 41.
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The system updates the CMS license to include an increased agent count, ensuring no further violations occur.
In summary, you can clear an agent license violation if:
