License enforcement with different license modes

Last Updated : Oct 15, 2025 |
Prolog information
The following table shows how CMS enforces licensing for various features across different licensing modes:
Feature
Normal Mode
Error Mode occurs when
Violation clears when
If Error Mode continues for 30 days
Restricted Mode behavior
WebLM Licensing
CMS receives a valid license from WebLM.
  • CMS cannot access WebLM.
  • CMS cannot get a license from WebLM.
  • CMS version is wrong.
  • CMS license has expired.
CMS receives a valid license from WebLM.
System enters Restricted Mode.
  • All CMS Supervisor, CLInt, ODBC, and JDBC sessions end.
  • Only cms and cmssvc logged-in users can access CMS through the ASCII interface. Only the Setup, Maintenance, and Services sub-menus are available.
  • New CLInt, ODBC, and JDBC access are blocked.
  • Data collection continues.
  • ECH data recording stops.
ACD Count
You can add ACDs if within the licensed limit.
The licensed count is reduced below the number of existing ACDs.
You remove excess ACDs or increase the licensed count to match the existing ACD count.
System enters Restricted Mode.
Same as above.
Agent Count
Monitor agent logins.
Agent logins exceed the licensed count on a given day.
The licensed count does not exceed for 8 consecutive days, or the count is increased.
System enters Restricted Mode upon next violation.
Same as above.
CMS Supervisor Session Count
CMS Supervisor logins are enabled up to the licensed count.
The licensed count is reduced below the number of logged-in CMS Supervisor users.
CMS Supervisor users log off, and the number of logged-in users is within the licensed count.
All CMS Supervisor sessions end. CMS Supervisor users must log in again.
NA
ODBC and JDBC Session Count
ODBC and JDBC sessions are within the licensed count.
ODBC and JDBC sessions exceed the licensed count.
The licensed count does not exceed for 8 consecutive days.
ODBC and JDBC sessions end randomly until within the licensed count.
NA
CLInt Session Count
CLInt sessions running real-time reports end if the sessions exceed the licensed count.
The CLInt license limit is reduced below the existing number of CLInt sessions.
CLInt sessions end within the licensed count.
All CLInt sessions end. Users must restart sessions.
NA