CMS supports the following licensed features through PLDS licensing:
Features for a Primary CMS
Number of agents for a primary system
Number of CMS Supervisor sessions for a primary system
Number of Automatic Call Distribution (ACD) connections to ACD systems for a primary system
Features for a High Availability (HA) or Survivable CMS (including dual-role systems)
HA or Survivable system
CMS application running on an HA or Survivable system uses the HA feature license, not the primary feature license.
Number of agents for an HA or Survivable system
Number of CMS Supervisor sessions for an HA or Survivable system
Number of ACD connections to ACD systems for an HA or Survivable system
Other features
Number of ODBC and JDBC subscriptions
The ODBC and JDBC subscriptions apply to primary and HA or Survivable CMS systems.
ODBC and JDBC access is available on the primary CMS and an HA or Survivable CMS. You require separate ODBC and JDBC licenses for each CMS in the deployment.
Number of Command Line Interface (CLInt) external sessions
