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Avaya Call Management System Overview and Specification

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • CMS overview
    • New in this release
    • CMS feature summary
      • ACD administration
      • Reporting
      • ACD integration
      • Managing tenant access
      • LDAP integration
      • Data backup
      • CMS Supervisor
      • Avaya Solutions Platform
      • Networking with IPv4 or IPv6
      • WebLM and PLDS
      • Local and enterprise login options
      • Simplified CMS HA configuration
  • Interoperability
    • CMS product compatibility
    • Operating system compatibility for the CMS server
    • Operating system support by browser type for the CMS Supervisor Web Client
    • Windows compatibility for the CMS Supervisor PC Client
    • Windows service packs and patches
    • Supported upgrade scenarios
  • Performance specifications
    • Capacity limits
    • Capacity descriptions
      • Peak Busy Hour call volume
      • Concurrent supervisors
      • Third-party software
      • Agent/skill pairs
      • Reports per Supervisor session
      • Report elements
      • Active agent traces
      • Integrated Report refresh rate
      • Average refresh rate
      • Percent refresh rate at three seconds
    • Capacity and scalability specifications
    • CMS reporting efficiency
      • Skill-based reporting
      • Recommendations for report customization
      • Resources for system performance analysis
      • Changing the dictionary
    • Traffic specifications
    • Redundancy and high availability
    • Dial plan specification
  • Security
    • Security specifications
    • General Data Protection Regulation support
    • Certificates for secure communication
      • Web Client encryption
      • EASG
      • LDAP connection encryption
      • ODBC and JDBC network connections
      • SPI link
    • Setting up the Secure Access Link and Alarm Monitoring system
    • Port utilization
  • Licensing requirements
    • CMS agent licensing enforcement
    • Licensing overview
      • Licensed features in CMS
      • CMS license modes
      • License management
      • License enforcement
        • License validity
        • ACD count
        • Agent count
        • Supervisor session count
        • ODBC and JDBC session count
        • CLInt session count
        • License enforcement with different license modes
      • License log file
      • Alarms
      • Backing up and restoring WebLM
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Glossary
    • Automatic Call Distribution
    • Aux-Work
    • Call Prompting
    • Call Work Code (CWC)
    • dequeued and abandoned (DABN)
    • Dictionary
    • direct agent ACD (DACD)
    • direct agent ACW (DACW)
    • direct inward dialing (DID)
    • entity
    • Expected wait time
    • Expert Agent Selection
    • forced busy (FBUSY)
    • forced disconnect (FDISC)
    • Look Ahead Interflow
    • maintenance busy (MBUSY)
    • Outbound Call Management (OCM)
    • skill
    • switch
    • trunk
    • trunk group
    • Vector Directory Number (VDN)
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Avaya Call Management System Overview and Specification
forced busy (FBUSY)

forced busy (FBUSY)

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Last Updated : May 24, 2018 |
Contact Center - Performance Solutions
Avaya Call Management System
Overview and Specification
Supervisor
21.0.2
Intermediate
A trunk state in which the caller receives a forced busy signal.
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