Communication Manager

Last Updated : Nov 14, 2023 |

Communication Manager is an open, scalable, reliable, and secure telephony application. Communication Manager provides call-processing solutions, user and system-management functionality, intelligent call routing, application integration and extensibility, and enterprise communications networking for large and small customer environments. The standard edition of Communication Manager uses H.248 for gateway control.

Communication Manager supports the following features:

  • Call center

  • Telephony

  • Localization

  • Collaboration

  • Mobility

  • Messaging

  • Telecommuting

  • System management

  • Reliability

  • Security, privacy, and safety

  • Hospitality

  • Attendant features

  • Networking

  • Intelligent call routing

  • Application programming interfaces

For more information about these features, see Avaya Aura® Communication Manager Feature Description and Implementation.