Agent Login ID

Last Updated : Aug 21, 2014 |
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In an Expert Agent Selection (EAS) environment, use the Agent Login ID screen to:
  • Add an agent login ID.
  • Change the options of an agent login ID.
  • Assign skills to an agent login ID.
To change the value of fields on the Agent Login ID screen, use one of the following commands:
  • change agent-loginID n, where n is the agent login ID.
    For any changes to take effect, the agent must log out and log in again.
  • change agent-loginID n auto, where n is the agent login ID.
    For the changes related to the skill set to take effect, the system logs out and logs in the agent. However, for the other changes to take effect, the agent must log out and log in again.