VECTORING

Last Updated : Jun 12, 2014 |

Available Agent Adjustments for BSR

Prolog information
Metadata
Keywords:
Resource Id: Available_Agent_Adjustments_for_BSR_field:3670
If activated, Best Service Routing (BSR) adjustments are made available to available agents. Available only if Vectoring (Best Service Routing) is enabled for the system.

BSR Tie Strategy

Prolog information
Metadata
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Available only if Vectoring (Best Service Routing) is enabled for the system.
Valid Entry
Usage
1st-found
BSR uses the first selection for routing. This is the default.
alternate
Alternating the BSR selection algorithm is possible when a tie in Expected Wait Time (EWT) or available agent criteria occurs. Every other time a tie occurs for calls from the same active Vector Directory Number (VDN), the selection from the step with the tie is used instead of the first selected split/skill or location to send the call. This helps balance the routing over the considered local splits/skills and remote locations when cost of routing remotely is of least concern.

Converse First Data Delay

Prolog information
Metadata
Keywords:
Resource Id: Converse_First_Data_Delay_field:3671
Available only if Vectoring (Basic) is enabled for the system.
Valid Entry
Usage
0 to 9
The number of seconds data is prevented from being outpulsed as a result of a converse vector step from the system tobeforeis ready. The delay commences when theport answers the call.

Converse Second Data Delay

Prolog information
Metadata
Keywords:
Resource Id: Converse_Second_Data_Delay_field:3672
Available only if Vectoring (Basic) is enabled for the system.
Valid Entry
Usage
0 to 9
Number of seconds used when two groups of digits are being outpulsed, as a result of a converse vector step, from the system to.
Prevents the second set from being outpulsed beforeis ready. The delay commences when the first group of digits has been outpulsed.

Converse Signaling Pause

Prolog information
Metadata
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The length in milliseconds of the delay between digits being passed. The optimum timer settings forare 60 msec tone and 60 msec pause.
Available only if Vectoring (Basic) and DTMF feedback signals are enabled for the system.
Valid Entry
Usage
40 to 2550 (in increments of 10)
Values are rounded up or down depending upon the type of circuit pack used to outpulse the digits.
  • TN742B or later suffix analog board — Rounds up or down to the nearest 25 msecs. For example, a 130 msec tone rounds down to 125 msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per tone
  • TN464F, TN767E or later suffix DS1 boards — Rounds up to the nearest 20 msecs. For example, a 130 msec tone rounds up to 140 msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per tone.
    If a circuit pack has been used for end-to-end signaling to, and has then been used to send digits to a different destination,timers might stay in effect. To reset the timers to the system default, pull and reseat the circuit pack.

Converse Signaling Tone

Prolog information
Metadata
Keywords:
Resource Id: Converse_Signaling_Tone_field:3673
The length in milliseconds of the digit tone for digits being passed to. The optimum timer settings forare 60 msec tone and 60 msec pause.
Available only if Vectoring (Basic) and DTMF feedback signals are enabled for the system.
Valid Entry
Usage
40 to 2550 (in increments of 10)
Values are rounded up or down depending upon the type of circuit pack used to outpulse the digits.
  • TN742B or later suffix analog board — Rounds up or down to the nearest 25 msecs. For example, a 130 msec tone rounds down to 125 msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per tone
  • TN464F, TN767E or later suffix DS1 boards — Rounds up to the nearest 20 msecs. For example, a 130 msec tone rounds up to 140 msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per tone.
    If a circuit pack has been used for end-to-end signaling to, and has then been used to send digits to a different destination,timers might stay in effect. To reset the timers to the system default, pull and reseat the circuit pack.

Interflow-qpos EWT Threshold

Prolog information
Metadata
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Resource Id: Interflow_qpos_EWT_Threshold_field:594
Available only if the Lookahead Interflow (LAI) is enabled for the system.
Valid Entry
Usage
0 to 9
blank
Number of seconds for this threshold. Any calls predicted to be answered before this threshold are not interflowed, therefore saving CPU resources.

Prompting Timeout (secs)

Prolog information
Metadata
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Resource Id: Prompting_Timeout_field:799
Available only if Vectoring (Prompting) is enabled for the system.
Valid Entry
Usage
4 to 10
The number of seconds before the Collect Digits command times out for callers using rotary dialing.

Reverse Star/Pound Digit for Collect Step

Prolog information
Metadata
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Resource Id: Reverse_Star_Pound_Digit_for_Collect_Step_field:848
The “*” is interpreted as a caller end-of-dialing indicator and the “#” is an indicator to clear all digits previously entered by the caller for the current collect vector step.
Valid Entry
Usage
y
Reverses the star and pound digits for the collect vector step. This does not affect any other vector step or other non-ACD feature, such as ARS.
n
The * and # digit-processing is unchanged.

Store VDN Name in Station’s Local Call Log

Prolog information
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Enables or disables the sending of a message fromtelling the telephone to store the VDN name or the calling party’s name in the station call log for any of the following telephones:
  • 2420
  • 4610
  • 4620
  • 4625