OTHER CALL MANAGEMENT SYSTEM FIELDS

Last Updated : Jun 12, 2014 |

ACD Login Identification Length

Prolog information
Metadata
Keywords:
Resource Id: ACD_Login_Identification_Length_field:3689
Available only if Expert Agent Selection (EAS) is disabled and BCMS/VuStats Login IDs are enabled for the system.
Valid Entry
Usage
1 to 9
The number of digits for an ACD agent login ID that identifies an ACD agent to the. This number must equal the number of characters in the agent’s login ID and cannot be 0.

BCMS/VuStats Abandon Call Timer (seconds)

Prolog information
Metadata
Keywords:
Resource Id: BCMS_VuStats_Abandon_Call_Timer_field:3693
Valid Entry
Usage
1 to 10
blank
The number of seconds before calls are abandoned. Calls with talk time that is less than this number and are not held, are tracked by the Basic Call Management System (BCMS) and displayed by VuStats as ABAND calls.

BCMS/VuStats LoginIDs

Prolog information
Metadata
Keywords:
Enables or disables valid agent login IDs to monitor call activity by an agent. Basic Call Management System (BCMS) and VuStats login IDs are available in addition to Expert Agent Select (EAS) login IDs if EAS is enabled on the system. Both BCMS anduse the same login ID for an agent.

BCMS/VuStats Measurement Interval

Prolog information
Metadata
Keywords:
Resource Id: BCMS_VuStats_Measurement_Interval__field:3691
Available only if BCMS (Basic) or VuStats is enabled for the system.
Valid Entry
Usage
half-hour
hour
Selects measurement intervals for polling and reporting data. There are a maximum of 25 time slots available for measurement intervals. If

Clear VuStats Shift Data

Prolog information
Metadata
Keywords:
Resource Id: Clear_VuStats_Shift_Data_field:3694
Valid Entry
Usage
on-login
Clears shift data for an agent when the agent logs in.
at-midnight
Clears shift data for all agents at midnight.

Remove Inactive BCMS/VuStats Agents

Prolog information
Metadata
Keywords:
Resource Id: Remove_Inactive_BCMS_VuStats_Agents_field:826
Valid Entry
Usage
y
Agents are removed from reports when they have no staff time during the previous seven days.
n
Agents remain on the report even if they have no staff time for any period of time.

Validate BCMS/VuStats Login IDs

Prolog information
Metadata
Keywords:
Resource Id: Validate_BCMS_VuStats_Login_IDs_field:1091
Valid Entry
Usage
y
Only login-IDs that have been administered for the Basic Call Management System (BCMS) can be entered.
n
Any ACD login of the proper length can be entered.