CALL CENTER SYSTEM PARAMETERS EAS

Last Updated : Jun 12, 2014 |

Delay

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Metadata
Keywords:
Resource Id: Direct_Agent_Announcement_Delay_field:3665
Available only if Expert Agent Selection (EAS) or ASAI Link Core Capabilities are enabled for the system.
Valid Entry
Usage
0 to 99
blank
The number of seconds the caller hears ringback before the Direct Agent Announcement is heard by the calling party.

Direct Agent Announcement Extension

Prolog information
Metadata
Keywords:
Resource Id: Direct_Agent_Announcement_Extension_field:3666
The extension of the direct agent announcement.

Expert Agent Selection (EAS) Enabled

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Enables or disables Expert Agent Selection (EAS). Enable only if ACD or vectoring hunt groups exist or if existing ACD or vectoring hunt groups are skill-based. Available only if EAS is enabled for the system.

Message Waiting Lamp Indicates Status For

Prolog information
Metadata
Keywords:
Resource Id: Message_Waiting_Lamp_Indicates_Status_field:680
Available only if Expert Agent Selection (EAS) is enabled for the system.
Valid Entry
Usage
station
The message waiting lamp on a telephone indicates the message is for the telephone extension.
loginID
The message waiting lamp on a telephone indicates the message is for the agent login ID.

Minimum Agent-LoginID Password Length

Prolog information
Metadata
Keywords:
Resource Id: Minimum_Agent_LoginID_Password_Length_field:684
The minimum number of digits that must be administered as an EAS Agent’s LoginID password. Accepts up to nine digits. Available only if Expert Agent Selection (EAS) is enabled for the system.