Activating a Greeting

Last Updated : Feb 09, 2024 |

About this task

When you have recorded greetings (see Recording a Greeting), you can select the greeting and then assign it to a call type.

When you assign a personal greeting for more than one call type, the greeting used for any call is decided using an order of priority.

  1. Temporary Greeting

  2. Out of Service (hunt group mailboxes only)

  3. Out of Hours (hunt group mailboxes only)

  4. All Calls

  5. Internal Calls

  6. External Calls

  7. Number engaged calls

  8. No reply calls

  9. Default

Procedure

  1. Log in to your mailbox. See Logging In.
  2. Press 3 to select personal greetings.

    • If you have any active call types, you hear an announcement listing them. For example, "For internal calls greeting 1 active".

    • If a temporary greeting is active, you hear how many days it will be active. To deactivate it, press 1. To leave it active, press #.

  3. Press 3 to activate a call type. You hear a message to confirm the call types that are currently active
  4. Enter the number of the personal greeting that you want used.
  5. Enter the number of the call type to with the greeting should be assigned:

    • 1 = All calls greeting

    • 2 = Internal calls greeting

    • 3 = External calls greeting

    • 4 = Engaged calls greeting

    • 5 = No reply greeting

    • 6 = Out of hours greeting

    • 7 = Out of service greeting

    • 8 = Default greeting

    • 9 = Temporary greeting

  6. Press #.
Related information
Greetings