First-Time Login

Last Updated : Feb 09, 2024 |

About this task

The first time you call your mailbox you are prompted to record your name and change the mailbox password. The name that you record is used in various system announcements and in the voicemail system directory search.

Similarly, your system administrator can tell you if your mailbox already has a password set. Typically, a password is not set until the first time you log in.

Procedure

  1. On any extension, dial *17.
  2. If you are dialing from your own extension, press #. Otherwise, enter your extension number and press #.
  3. Enter your password and press #. If a password has not been set yet, just press #.
  4. You are asked to enter a new password. Enter and confirm the password you want to use.

    • You must enter at least 6-digits. The system allows up to 15-digits.

    • You cannot use your extension number, repeated digits or consecutive numbers.

    • You cannot use common key pad patterns such as 1397.

    • Your system administrator can change the minimum requirements and will inform you if they are different.

  5. Record your name when you are prompted.
    1. Press 1 and at the tone, speak your name.
    2. Press 1 again. Your recording is played back.
    3. Either press # to accept the recording or 1 to record again.
  6. After you log in, the voice prompts tell you what to do. For a summary, see Mailbox Options.
Related information
Logging Into Your Mailbox