AVAYA DOCUMENTATION CENTER
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IP Office J100 Series Phone User Guide
Transferring Calls
You are able to transfer calls even if all your current call appearance buttons are in use.
Calls and Button Status Indication:
The status indication for a call on hold pending transfer differs from that used for standard held calls:
Both the green and red lamps fast flash (flutter) when the button represents a call on hold pending transfer.
The call status information shown when a call on hold pending transfer is highlight is prefixed with On-Hold-Xfer rather than On-Hold.
Switching Between Calls:
Switching from a connected call to an existing call on hold pending transfer puts the connected call on hold pending transfer.
On J159 telephones, in addition to the Transfer soft key, transfer functions can be accessed using the
key.
Procedure
- Press Transfer. The current call is automatically put on hold pending transfer.
- Dial the number for the transfer.
You can also press Dir to select a destination from the directory or use the Redial option, if applicable.
By default, the IP Office will not let you to forward or transfer calls to external numbers unless enabled by your system administrator.
- If the transfer destination does not answer or does not want to accept the call, press the Cancel soft key.
- To complete the transfer, press Complete . You can do this while the call is still ringing.
Transferring a call while it is still ringing is called an unsupervised transfer.
Transferring a call after ringing finishes is called a supervised transfer.