If the auto attendant is being used to answer incoming calls from a Centrex exchange, this option can be used to perform a Centrex transfer. When select by the caller, the IP Office sends a flash hook signal to the exchange using the same line as the incoming call, dials the configured destination numbers and then disconnects itself from the call.

This only applies to Centrex analog trunks hosted by the same system as the auto-attendant.

Callers can dial the name of the user they require. A list of matching names is then played to them to make a selection.

Callers can dial the required extension number. There is no prompt associated with the action. If a prompt is required it as part of the menu prompt. Unexpected results can occur if the dial plan is not a uniform length. Hunt group and user extension numbers should all be the same length.

Transfers the caller to a specified number. This is a supervised transfer, that is, if busy or unanswered the call will follow the settings of the target user or hunt group. If the destination field is left blank, callers can dial the extension number that they require, however no prompts will be played.

Take no action.

This option parks the caller and then performs a page to the set destination to announce the parked call. When selected, the following additional fields are configurable. Note: Calls parked using this feature use a voicemail channel whilst parked and also an additional channel during the page.

Replay the menu greeting that lists the menu actions.

Transfer the caller to the selected destination. For the key option Fax, this action should be used to set the destination for incoming fax calls.

Transfer the caller to another auto attendant.

For actions that redirect the caller, the destination can be entered manually or selected from the drop-down list.

If required, the caller’s consent or dissent to a prompted choice can be recorded. This choice is included in the call records output by the system. See Recording Caller Consent.