Announcements are played to callers waiting to be answered. For a hunt group, this includes both callers ringing at an agent and still queued.

• If no voicemail channel is available for an announcement, the announcement is not played.
• Calls can be answered during the announcement.
• If a call is rerouted to a hunt group's Night Service Destination or Out of Service Destination, the announcements settings of the new destination are applied.  
• If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
• For announcements configured for hunt groups to be used effectively, the hunt group's Group No Answer Time must be extended.
• For announcements configured for users to be used effectively, the user's No Answer Time must be extended or Voicemail On must be unselected.