Embedded voicemail creates a mailbox for each hunt group on the system. Calls are sent to the mailbox when voicemail is set as the group's fallback destination and they have exceeded the group’s no answer time.
This chapter describes how to configure the group mailbox through the hunt group settings in IP Office Manager. A group mailbox can also be configured through the mailbox and system short codes (see the IP Office Embedded Voicemail User Guide for more information).
Hunt group mailbox features include:
Message Waiting Indication – By default there is no message waiting indication to any user for hunt group messages. Users must be configured individually. For more information, see Configuring Message Waiting Indication.
Mailbox access – By default there is no mailbox access to hunt group mailboxes to collect messages. Users assigned hunt group message waiting indication may also gain access depending on their phone type. Otherwise an access short code must be created for the hunt group. For more information, see Hunt group mailbox access.
Ringback – Embedded voicemail can be set to ring the user whenever they have new messages in a hunt group mailbox for which they receive message waiting indication. This ringback is triggered after the completion of a call at the user's extension.
Voicemail on or off – Sending calls to the group's mailbox can be switched off. Note however that this does not stop other methods of leaving messages directly in the mailbox.
Access code – An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter this code before they can collect messages. The access code can be reset by the user once they are in the mailbox.
