Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia contact center solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions. Avaya Contact Center Select uses the Avaya IP Office telephone system to provide a real-time telephony platform.

Avaya Contact Center Select uses industry-standard SIP and CTI interfaces to integrate with IP Office. This integration gives Avaya Contact Center Select access to and control of a wide range of IP Office phones and features. Customers integrating Avaya Contact Center Select with IP Office gain skill-based routing, call treatments, reporting, unified agent management, and the graphical Orchestration Designer utility.

Avaya Agent Desktop is a single-interface client application used by Avaya Contact Center Select agents to assist customers. Avaya Contact Center Select agents use Agent Desktop software to respond to customer voice and multimedia contacts. Agent Desktop supports a range of IP Office phones and a wide variety of multimedia contact types.

By default, Avaya Contact Center Select connections and Web Services use secure TLS communication. The Avaya Contact Center Select Certificate Management tool makes it easier to manage security certificates.

Avaya Contact Center Select provides a feature-rich voice and multimedia solution with integrated routing and reporting for small to midsize enterprises. Avaya Contact Center Select provides unified contact center and IP Office phone user account management for agents and supervisors. Voice-enabled agents and supervisors created in Avaya Contact Center Select are automatically added to IP Office. Avaya Contact Center Select synchronizes user (agent and supervisor) information between Avaya Contact Center Select and IP Office.