Avaya Contact Center Select and VMware

Last Updated : Jun 07, 2016 |
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Avaya Contact Center Select supports VMware virtualization for increased productivity, flexibility and efficiency. All Avaya Contact Center Select deployment options support the virtualized IP Office Server Edition OVA on VMware.
Avaya Contact Center Select offers a software appliance package that consists of the following components:
  • Avaya Contact Center Select virtual machine
  • Avaya Aura® Media Server OVA
  • Avaya WebLM OVA
Deploy these virtual machines and IP Office to build a virtualized and scalable contact center solution.
Figure: Typical Avaya Contact Center Select and VMware solution
Avaya Contact Center Select is a collection of applications providing real-time call control, multimedia handling, and statistical reporting. Deploy Avaya Contact Center Select on an enterprise-grade VMware virtual environment. Avaya recommends that you apply virtualization planning, engineering, and deployment with full organizational support for virtualization rather than organically growing a virtualization infrastructure.
Avaya Contact Center Select supports VMware ESXi. VMware vCenter software is not required; however it is supported and it is useful for Avaya Contact Center Select in multi-host contact center environments.
For more information about Avaya Contact Center Select and VMware, refer to Avaya Contact Center Select Solution Description.