The Avaya Contact Center Select DVD contains the contact center application software. The DVD deployment option supports Platform Vendor Independence (PVI). PVI gives the customer the flexibility to purchase a server that meets the Avaya Contact Center Select server requirements and conforms to the customer’s own corporate standards.

Avaya Contact Center Select supports a range of PVI server specifications, each specification supporting a specified maximum agent capacity and call rate. This range of PVI specifications gives the customer the flexibility to use the minimum hardware to meet their solutions requirements while allowing for future expansions.

The Avaya Contact Center Select DVD deployment option does not require VMware resources or infrastructure, which keeps Total Cost of Ownership (TCO) and solution complexity to the minimum.

To use the Avaya Contact Center Select DVD deployment option, the customer must provide the following:

For more information about the Avaya Contact Center Select DVD option, refer to Avaya Contact Center Select Solution Description.