Avaya Workplace Client Modes

Last Updated : Jan 10, 2023 |

Prolog information

Metadata

Keywords:

The user's Avaya Workplace Client client can operates with either basic or full feature, based on the user's IP Office licenses. See User licensing.

Client Features	Description
Basic	This is the basic mode of Avaya Workplace Client support: It only supports Windows and macOS clients. It only supports basic telephony and local contacts from the host operating system. In this mode, when logged into Avaya Workplace Client, it is the user's sole telephony device: Logging into Avaya Workplace Client logs the user off any other extension. Logging onto another phone logs them out of Avaya Workplace Client.
Advanced	This is the fully featured mode of Avaya Workplace Client operation. It supports Windows, macOS, Android and iOS clients. The user can use the client as their sole telephony device or in conjunction with other phones (IP Office simultaneous mode). A range of additional features, listed below, can be configured.

Client Features

Description

Basic

This is the basic mode of Avaya Workplace Client support:

It only supports Windows and macOS clients.
It only supports basic telephony and local contacts from the host operating system.

In this mode, when logged into Avaya Workplace Client, it is the user's sole telephony device:

Advanced

This is the fully featured mode of Avaya Workplace Client operation.

It supports Windows, macOS, Android and iOS clients.
The user can use the client as their sole telephony device or in conjunction with other phones (IP Office simultaneous mode).
A range of additional features, listed below, can be configured.

Feature		Client Features
Feature		Basic	Advanced
Operating System	Windows, macOS	✓	✓
Operating System	Android, iOS	–	✓
Contacts	Local Contacts	✓	✓
	IP Office Directory	–	✓
	Enterprise Directory	–	✓
Presence		–	✓
Instant Messaging		–	✓
IP Office Simultaneous Mode This mode allows a user to use multiple telephony devices at the same time. For example, the user can simultaneously log in on both a physical desk phone and Avaya Workplace Client. See Simultaneous Mode Devices.		–	✓
Hidden Mode (Agent Mode) This mode is used for users who control their telephone calls through another application but still use the Avaya Workplace Client as the audio connection. See Disabling local notifications.		–	✓

The following Avaya Workplace Client modes are supported by the client Place and Receive Calls Using... setting.

Place and Receive Calls Using...	Client Features
Place and Receive Calls Using...	Basic	Advanced
This Computer In this mode, the client makes and answers calls on the client device, including the call audio and video.	✓	✓
Shared Control (Desk Phone) In this mode, the client is used to make and answer calls on the user's associated IP Office desk phone. See Workplace Shared Control Mode	–	✓
Other Phone Mode (Telecommuter) In this mode, the user specifies the number of another phone to use as the audio path for their calls. Making a call from the client causes the IP Office to call that other phone and, when answered, then make a call to the number dialed. Incoming calls to the user are redirected to the other number to be answered on that phone.	–	✓
Workplace Client (VDI) This mode uses two clients, one installed on the local PC and the other on the user's virtual VDI desktop. The local client is used for call audio whilst the virtual desktop client is used for call control and other features. See Avaya Workplace Client VDI Support. Power User or Unified Communications User license only.	–	✓

Send Feedback

AVAYA DOCUMENTATION CENTER