Enabling Avaya Calling Support for the Customer Domain

Last Updated : Mar 30, 2026 |
This process adds details of the IP Office system address for Avaya Calling plus additional settings for how Avaya Calling should operate.
Prolog information
Metadata
Keywords:
  1. Log in to Avaya Cloud Services at https://accounts.avayacloud.com.
  2. Click on Manage Companies and click on the existing company name.
  3. Select the Apps tab.
  4. Click Configure New App+.
  5. From the Product drop-down, select Avaya Calling Extension.
  6. Select JSON.
  7. In the text box, enter the details for the IP Office system. For details of the options, see Avaya Calling Profile Settings.
    ADDITIONAL INFORMATION:
    • You must enclose setting names and values in " " quote marks and separated by : colon. For example: "Name": "server.example.com".
    • The exception to the above are the true and false values. Do not enclose those values in " " quote marks.
    • You must follow each setting and value pair with a comma, except for the last pair.
    For example:
    • Single Login System:
      {
        "IP_Office_Server_Profile":
        [{
          "Name": "Head Office",
          "Address": "primary.example.com",
          "AccountsToken": true
        }]
      }
    • Multiple Login Systems:
      If required, you can list multiple systems in the network. In that case, when logging in, the client prompts the user to select the required system.
      {
        "IP_Office_Server_Profile":
        [{
          "Name": "West",
          "Address": "west.example.com",
          "AccountsToken": true
        },
        {
          "Name": "East",
          "Address": "east.example.com",
          "AccountsToken": true
        }]
      }
  8. Click Save,
Related links
Supporting Avaya Calling
Avaya Calling Profile Settings