Tracing a malicious call

Last Updated : Apr 05, 2018 |

About this task

Use this procedure to activate Malicious Call Tracing and providing information about the malicious call. This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace. This feature is only available in an Avaya Aura® environment.

Before you begin

Your system administrator must activate the feature for your extension.

Procedure

  1. During an active call, press Main menu > Features.
  2. Use the Down Arrow key to go to the MCT Act screen.
  3. Press OK.

    An alerting tone or flashing beacon LED indicates that the trace is active. Hanging up deactivates MCT Act.