With the Shared Control feature, you can operate phones from the Avaya Workplace Client and use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the Shared control feature.
Ensure that your phone is registered with Avaya Aura® to establish a shared control connection. When you log in to your phone and Avaya Workplace Client in the shared control mode, you can control the phone through Avaya Workplace Client. You might not establish a shared control session if multiple devices are registered to the same user, depending on the client implementation.
Your system administrator activates the Shared Control feature and configures it on Avaya Workplace Client.
Note:
This feature is available only in the Avaya Aura® environment.
You can perform the following tasks on the Avaya J100 Series IP Phones:
make a call
answer a call
place and resume a call on hold
mute and unmute a call
call transfer
conference
Notifications
You see the following messages on your e-Phone screen after the phone is configured or disconnected from Avaya Workplace Client:
Shared Control is active
Shared Control is inactive
For information on installing and configuring Avaya Workplace Client, see Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows and Using Avaya Workplace Client for Android, iOS, Mac, and Windows at https://support.avaya.com/.
