Making an attended transfer to a monitored user

Last Updated : Oct 04, 2023 |
Prolog information
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Use this procedure to transfer an active call to a monitored user by talking to this user first.
  1. During an active call, press Transfer.
  2. Do one of the following:
    • Press the Busy Indicator line key corresponding to the user you want to transfer the call to.
    • Press the Phone key, scroll to the required Busy Indicator line, and press Select.
    STEP RESULT:
    The phone displays the Transfer now or talk with [BI extension number]? window.
  3. Press Talk.
    STEP RESULT:
    The current call is placed on hold, and a call to the monitored user is established.
  4. To end your consultative call and to transfer the held call, press Complete.