With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group member. The administrator must add you to a Call Pickup group extension so that you can redirect an incoming call of your group member to your phone. When Call Pickup feature is active on your phone displays the incoming call of your group member on a call appearance line.

Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura® Communication Manager.

Ensure that your administrator configures the call pickup feature for your extension.

When Call Pickup feature is active Avaya Aura® Communication Manager automatically searches for the incoming calls in the associated groups to make the call connection.