Alarm Event ID descriptions

Last Updated : Dec 05, 2024 |
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The following table contains the alarm event ID, the severity of the alarm, the reason for the alarm and a link to the troubleshooting procedure, the method for clearing the alarm, and the clear alarm event ID, if applicable.
Alarm Event ID Table
Event ID
Severity
Alarm description or Link
Method
Clear Event ID
ARBITER_10002
Major
Session Manager does not associate with a master System Manager.
See No master System Manager.
Automatic
ARBITER_10003
DRS_DBG_0001
Major
Data Services Replication error.
See DRS Synchronization failure.
Manual
OP_AASL10900
Major
Certificate load failure.
See Certificate Status.
Automatic
OP_AASL10901
OP_AASL10902
Major
Failed binding a listener, the given address is in use or an invalid interface.
See Failed binding a listener.
Manual
OP_AASL10903
Warning
Connection Limit has been exceeded for remote IP using transport.
See Connection limit exceeded.
Manual
OP_AFWL16002
Minor
SIP firewall configuration update failed. See SIP Firewall Configuration.
Automatic
OP_AFWL15001
OP_AFWL16003
Minor
SIP firewall configuration failed schema validation. See SIP Firewall Configuration.
Manual
OP_AFWL16501
Warning
SIP firewall action matched rule.
See SIP Firewall Actions.
Manual
OP_AFWL16504
Minor
SIP firewall loop detection.
See SIP Call Loop Elimination.
Manual
OP_AFWL17503
Minor
SIP firewall blacklist configuration update failed.
See SIP Firewall Configuration.
Automatic
OP_AFWL15001
OP_AFWL17504
Minor
SIP firewall whitelist configuration update failed.
See SIP Firewall Configuration.
Automatic
OP_AFWL15001
OP_ANFW11001
Warning
Network firewall cannot be stopped. See Troubleshooting network firewall stoppages.
Automatic
OP_ANFW11000
OP_ANFW11002
Warning
SM100 Network Firewall critical event.
See Network firewall critical event.
Manual
OP_APLM10300
Major
Failure pinholing Network Firewall.
See Network Firewall Pinholing.
Manual
OP_APLM10302
Major
Failure configuring network parameters.
See Network Configuration.
Manual
OP_APLM10304
Major
Ethernet interface is down.
See Network Configuration.
Automatic
OP_APLM10305
OP_ASMT10700
Warning
SIP trace has started.
SIP trace can potentially compromise system performance and even saturate the disk.
Automatic
OP_ASMT10701
OP_CCAC54003
Warning
Bandwidth threshold exceeded.
See Exceeding Location Bandwidth.
Automatic
OP_CCAC54004
OP_CDAO50001
Minor
The database connection is down.
See Database Connection.
Automatic
OP_CDAO50005
OP_CDAO50002
Minor
Database query failure (SQL Exception).
See Database Query.
Automatic
OP_CDAO50008
OP_CDAO50003
Minor
Unexpected data.
See Troubleshooting unexpected data detections.
Automatic
OP_CDAO50007
OP_CDAO50009
Minor
A file I/O error occurred trying to write the local DNS server configuration or zone files.
See Zone File I/O.
Automatic
OP_CDAO50010
OP_CDAO50011
Major
The Session Manager Instance cannot be resolved.
See Session Manager Instance Resolution.
Automatic
OP_CDAO50016
OP_CDAO50012
Minor
Multiple Session Manager IP addresses map to the local Session Manager Instance.
See Session Manager Instance Resolution.
Automatic
OP_CDAO50015
OP_CDAO50013
Minor
SM100 Multiple IP addresses resolved by DNS.
See Security Module multiple DNS resolutions.
Automatic
OP_CDAO50017
OP_CDAO50018
Major
JGroups Keystore has not been replicated. This Session Manager will not be able to share bandwidth, user registration or subscription information.
Automatic
OP_CDAO50019
OP_CDAO50020
Minor
Call accounting is not available. See CDR Not Operational. If the problem persists, contact Avaya Technical Support.
Automatic
OP_CDAO50021
OP_CDAO50022
Warning
The direct link for Session Manager to Route Through is missing. See Route Through.
Automatic
OP_CDAO50023
OP_CDAO50024
Major
BSM Entity Links to core subtended CM not administered. See BSM Entity links not administered.
Automatic
OP_CDAO50025
OP_CDAO50026
Major
BSM avaya-lsp entry missing in the /etc/hosts directory.
Automatic
OP_CDAO50027
OP_CDAO50031
Minor
No entity link administered between Session Manager and the far end entity with the appropriate transport type.
See No entity link with correct transport type.
Automatic
OP_CDAO50032
OP_CMON55001
Warning
SIP Entity is not responding since one or more (but not all) of the connections associated with the SIP Entity are in a down state (equivalent to the SIP Monitoring state as Partially Up). See SIP Monitor Alarm.
Automatic
OP_CMON55000
OP_CMON55002
Minor
SIP Entity is not responding since all the connections associated with the SIP Entity are in a down state (equivalent to the SIP Monitoring state as Down). See SIP Monitor Alarm.
Automatic
OP_CMON55000
OP_CSRE52005
Minor
Missing ELIN link. See ELIN entity link missing.
Automatic
OP_CSRE52006
OP_CSVH58003
OP_CSVH58005
Minor
The install.properties file errors.
Contact Avaya Technical Services.
Manual
OP_CSVH58007
OP_CSVH58009
Major
The install.properties file errors.
Contact Avaya Technical Services.
Manual
OP_CURE56001
Warning
Authentication failure in registration attempt.
Automatic
OP_CURE56000
OP_CURE56010
Warning
Data base error.
See Registration service unavailable for a given user.
Automatic
OP_CURE56009
OP_CURE56018
Warning
Authentication failure in subscription attempt.
Automatic
OP_CURE56017
OP_CURE56021
Warning
Data Manager component failure.
See Registration component failure storing subscriptions.
Automatic
OP_CURE56020
OP_CURE56027
Minor
User failed over, manual failback mode.
See User failed over, manual failback mode.
Automatic
OP_CURE56028
OP_CURE56029
Minor
User failed over to Branch Survivable Server.
See User failed over to Branch Survivability Server.
Automatic
OP_CURE56030
OP_JGRP6001
Minor
JGroups to Session Manager has been bifurcated.
Automatic
OP_JGRP6002
OP_JGRP6003
Minor
JGroups send queue is above 10,000 entries.
Automatic
OP_JGRP6004
OP_LIC20251
Warning
SIP session counts exceeded the licensed number.
Verify number of sessions authorized in license file.
Automatic
OP_LIC20252
OP_LIC20253
Major
Session Manager instance license in error.
30–day grace period is in effect.
Third party client license limit exceeded the permissible license count.
Automatic
OP_LIC20254
Automatic
OP_LIC20255
Critical
Session Manager instance license restricted. Session Manager is in Deny New Service state.
Automatic
OP_LIC20256
OP_LINX20571
Warning
Remote key server <host IP or FQDN> is not accessible.
Automatic
OP_LINX20572
OP_LINX20573
Minor
All remote key servers are not accessible.
Automatic
OP_LINX20574
OP_MAMA20102
Major
Security Module Management Agent failure.
See Security Module Management Agent unable to configure Security Module.
Automatic
OP_MAMA20103
OP_MMTC20011
Major
The Postgres database is not accessible.
See Postgres database sanity check failed.
Automatic
OP_MMTC20012
OP_MMTC20019
Minor
Session Manager is not able to process the alarms.
See SAL Agent sanity check failed.
Automatic
OP_MMTC20020
OP_MMTC20025
Major
Security Module failed sanity check.
See Security Module Sanity Failure.
Automatic
OP_MMTC20026
OP_MMTC20029
Major
Call Processing SAR is not deployed.
Automatic
OP_MMTC20030
OP_MMTC20031
Minor
Data Distribution/Redundancy is down.
See Data Distribution/Redundancy is down.
Automatic
OP_MMTC20032
OP_MMTC20033
Minor
Management Instance check failed.
See Management Instance check failed.
Automatic
OP_MMTC20034
OP_MMTC20043
Minor
Management BSM instance check failed.
See Management BSM instance check failed.
Automatic
OP_MMTC20044
OP_MMTC20045
Minor
ELIN entity link is missing.
See ELIN entity link missing.
Automatic
OP_MMTC20046
OP_MMTC20048
Warning
Certificates nearing expiration date.
See Certificate Expiration.
Automatic
OP_MMTC20058
OP_MMTC20049
Major
Certificates nearing expiration date.
See Certificate Expiration.
Automatic
OP_MMTC20058
OP_MMTC20050
Critical
Certificates nearing expiration date. See Certificate Expiration.
Automatic
OP_MMTC20058
OP_MMTC20051
Major
User Store connection test failed.
Automatic
OP_MMTC20052
OP_MMTC20053
Warning
Cassandra error while running compaction on SSTable files.
Automatic
OP_MMTC20054
OP_MMTC20055
Minor
Cassandra error while taking backup of call log records.
Automatic
OP_MMTC20056
OP_MMTC20059
Warning
Cassandra error while repairing data.
Automatic
OP_MMTC20060
OP_MMTC20061
Minor
Push notification provider access failed.
See Session Manager cannot connect to a push notification provider.
Automatic
OP_MMTC20062
OP_MMTC20063
Warning
Load factor exceeded.
See Load factor threshold exceeded alarm - OP_MMTC20063
Automatic
OP_MMTC20064
OP_MPER20226
Warning
Performance Monitoring disk space is at least 80% full.
See Performance data storage disk usage.
Automatic
OP_MPER20230
OP_MPER20227
Major
Performance Monitoring disk space is at least 95% full and data collection has been disabled.
See Performance data storage disk usage.
Automatic
OP_MPER20231
OP_MPER20228
Minor
NFS server used for performance data storage is not accessible.
See Alarms for NFS Disk Space.
Automatic
OP_MPER20232
OP_MPER20229
Major
NFS server used for performance data storage is not accessible.
See Alarms for NFS Disk Space.
Automatic
OP_MPER20233
OP_MRES20551
Warning
Disk usage for partition has reached a warning level. The warning level is 75% of the disk usage for partition.
Ensure to collect and remove the Call Data Recording (CDR) files from the /data directory. Failure to do so may result in CDR data loss.
Automatic
OP_MRES20553
OP_MRES20552
Major
Disk usage for partition has reached a critical level. The critical level is 90% of the disk usage for partition.
Ensure to collect and remove the CDR files from the /data directory. Failure to do so may result in CDR data loss.
Automatic
OP_MRES20553
OP_MRES20554
Warning
CPU usage has reached a warning level. The warning level is 75% usage of the CPU.
Automatic
OP_MRES20556
OP_MRES20555
Major
CPU usage has reached a critical level. The critical level is 90% usage of the CPU.
Automatic
OP_MRES20556
OP_MRES20557
Warning
SWAP memory usage has reached a warning level. The warning level is 75% usage of the SWAP memory.
Automatic
OP_MRES20559
OP_MRES20558
Major
SWAP memory usage has reached a critical level. The critical level is 90% usage of the SWAP memory.
Automatic
OP_MRES20559
OP_MRES20564
Warning
I/O wait time has reached a warning level. The warning level is 10% of the I/O wait time.
Automatic
OP_MRES20566
OP_MRES20565
Major
I/O wait time has reached a critical level. The critical level is 25% of the I/O wait time.
Automatic
OP_MRES20566
OP_MWD20202
Minor
Session Manager watchdog service unable to start the requested service.
See Service <name of service> has totally failed.
Automatic
OP_MWD20200
OP_MWD20204
Major
WebSphere does not respond to SIP requests.
The Session Manager monitoring of WebSphere has failed indicating that WebSphere is no longer functioning. At this point, watchdog restarts WebSphere in an attempt to clear the condition. If the problem persists, report the problem to Avaya Professional Services.
Automatic
OP_MWD20205
OP_PCFF40002
Minor
System Manager connection timeout.
See PPM Connection problem.
Automatic
OP_PCFF40003
OP_PCFF40006
Minor
Cassandra schema has user defined types with duplicate fields.
Automatic
OP_PCFF40007
OP_TALM00100
Indeterminate
Test alarm event provided by generateTestAlarmSM.sh command.
Automatic
OP_TALM00101
OP_TMAG20500
Major
A certificate change has been made that requires a restart. Restart Session Manager to avoid any potential outages.
Automatic
OP_TMAG20501
OP_TMAG20502
Critical
Demo certificates are in use and should be replaced.
Automatic
OP_TMAG20503
Note:
The memory referred to in the document is SWAP memory. Avaya stores all the data in-memory, so the actual memory usage is more than 70%.