Log Event ID descriptions

Last Updated : Aug 24, 2020 |
The following table contains the log event IDs and a description of the issue that caused the event. These events do not generate an alarm. Most log events are not forwarded by the Session Manager or Survivable Remote Session Manager and cannot be viewed with the log viewer. Use the Session Manager Log Harvester or search for the log on the Session Manager instance.
The log severities are:
  • EMERGENCY: system is unusable.
  • ALERT: immediate action is required.
  • CRITICAL: critical condition.
  • ERROR: error condition.
  • WARNING: warning condition.
  • NOTIFICATION: normal but significant condition.
  • INFO: informational message only.
You can view audit log events using the log viewer for tracking administration changes.
Log Event ID Table
Event ID
Severity
Log message
ARBITER_10001
WARN
Session Manager switched to a different System Manager. See Switched Session Manager.
AU_MSEM20304
INFO
Database record has been updated. See Database UPDATE.
AU_MSEM20306
INFO
Record has been inserted into the database. See Database INSERT.
AU_MSEM20308
INFO
Database record has been deleted. See Database DELETE.
AU_MSEM20310
INFO
Request was made that affects Session Manager. See Action on Session Manager.
AU_MSEM20312
INFO
Request was made that affects the System Manager. See Action on System Manager.
OP_MWD20203
INFO
Service <service name> has totally failed again. The service fails to restart but no alarm is raised again since failure is already reported.
OP_AASL10901
INFO
Certificate load successful. See Certificate Status.
OP_AFWL15001
INFO
SIP Firewall: new configuration imposed. See SIP Firewall Configuration.
OP_AFWL15002
INFO
Busyout mode is ON or OFF. See Camp-on busyout mode.
OP_AFWL16001
INFO
SIP firewall deep inspection disabled or no active rules. See SIP Firewall Configuration.
OP_AFWL16502
INFO
Too many SIP Firewall alarms. See SIP Firewall Actions.
OP_AFWL16503
INFO
SIPFW block flow action summary log. See SIP FW Block flow action summary log.
OP_AFWL16505
INFO
Log message: "SIP firewall loop detection action: %s "
"Remote IP: %s Local port: %d Transport: %s, "
"Req-URI: %s To: %s From: %s PAI: %s. "
"This loop resulted in %d %s in the last second."
See SIP Call Loop Elimination.
OP_AFWL17501
INFO
SIP firewall blacklist disabled or no active rules. See SIP Firewall Configuration.
OP_AFWL17502
INFO
SIP firewall whitelist disabled or no active rules. See SIP Firewall Configuration.
OP_ANFW11000
INFO
Network firewall started.
OP_APLM10301
INFO
Success pinholing Network Firewall. See Network Firewall Pinholing.
OP_APLM10303
INFO
Success configuring network parameters. See Network Configuration.
OP_APLM10305
INFO
Ethernet interface is up. See Network Configuration.
OP_CCAC54000
WARN
A location’s bandwidth limit was exceeded and caused the denial of at least one call. See Call Admission Control Call Denial.
OP_CCAC54004
INFO
Bandwidth threshold no longer exceeded.
OP_CCAC54001
INFO
Precedes alarm OP_CCAC54000
OP_CCAC54002
INFO
A location that previously exceeded bandwidth causing call denial has not exceeded bandwidth again.
OP_CCAC54004
INFO
Bandwidth is no longer being exceeded.
OP_CCAC54500
ERROR
Due to call admission control, a particular (originating or terminating) location’s bandwidth would have been exceeded. As a result, the call was denied.
OP_CCAC54501
INFO
Call Admission Control reduced the bandwidth of a call to prevent exceeding the bandwidth limit. As a result, the call quality is degraded.
OP_CDAO50004
WARN
The database connection is down. 
See Database Connection.
OP_CDAO50005
INFO
The database connection has been restored. Administration updates should be taking effect now. See Database Connection.
OP_CDAO50006
WARN
Unexpected data.
See Troubleshooting unexpected data detections.
OP_CDAO50007
INFO
There was invalid data in the database, but the error has been corrected. See Troubleshooting unexpected data detections.
OP_CDAO50008
INFO
There was an SQL query error, but the error has been corrected. See Database Query.
OP_CDAO50010
INFO
There was a file I/O error, but the error has been corrected. See Zone File I/O.
OP_CDAO50014
WARN
A file I/O error occurred trying to write the local DNS server configuration or zone files.
See Zone File I/O.
OP_CDAO50015
INFO
Multiple Session Manager IP addresses no longer map to the local Session Manager instance.
OP_CDAO50016
INFO
The Session Manager Instance resolution issue has been corrected. See Session Manager Instance Resolution.
OP_CDAO50017
INFO
DNS no longer resolves to multiple IP addresses for the Security Module. See Security Module multiple DNS resolutions.
OP_CDAO50019
INFO
Bandwidth threshold no longer exceeded for the <location name> location. See Exceeding Location Bandwidth.
OP_CDAO50021
INFO
The Call detail Recording (CDR) system is now operational. Call accounting is resumed. See CDR Not Operational.
OP_CDAO50023
INFO
The missing Entity Link for Session Manager to Route-Through has been inserted. See Route Through.
OP_CDAO50025
INFO
Missing BSM Entity Link has been resolved.
OP_CDAO50027
INFO
Missing BSM avaya-lsp entry has been resolved.
OP_CDAO50032
INFO
An entity link is now administered between Session Manager and the far-end entity.
OP_CMON55000
INFO
It is not an alarm. It is Entity link state (UP/DOWN) alarm clearing event. See SIP Monitor Alarm.
OP_CSRE52001
INFO
A call was placed that exceeded the administered bandwidth limit, but was allowed to proceed anyway because it was undeniable. A common reason for undeniability is an emergency call.
OP_CSRE52002
INFO
Restricted headers requested to be removed on ingress adaptation.
OP_CSRE52003
INFO
Restricted headers requested to be removed on egress adaptation.
OP_CSRE52006
INFO
Previously missing ELIN link has been added.
OP_CSVH58002
OP_CSVH58004
OP_CSVH58006
OP_CSVH58008
INFO
Previous configuration file error has been resolved.
OP_CURE56000
INFO
Registration Authorizations no longer failing for user.
OP_CURE56009
INFO
Registration Service no longer failing for user and domain.
OP_CURE56017
INFO
Subscription Authorizations no longer failing for user and domain.
OP_CURE56020
INFO
No longer failing storing subscription, user and domain.
OP_CURE56024
INFO
Subscription terminated due to error response to NOTIFY.
Either the subscriber or the subscriber server may be experiencing problems.
Ensure that the subscriber and the server servicing the subscriber are functional.
OP_CURE56025
INFO
Application modified parameters in the route header back to the Session Manager.
OP_CURE56026
INFO
Emergency call was made. Provides the contact URI, originating location, and destination.
OP_CURE56028
INFO
No longer any failed over users or failback policy is no longer manual.
OP_CURE56030
INFO
User no longer failed over to Branch Survivable Server.
OP_CURE56031
WARN
Requests received from an untrusted host where the authentication realm does not match an authoritative domain.
OP_CURE56032
INFO
No longer receiving requests from untrusted host where the authentication realm does not match an authoritative domain.
OP_CURE57000
INFO
A user was forcibly unregistered due to administration. Provides user handle.
OP_CURE57001
INFO
A user has registered. Provides user handle.
OP_CURE57002
INFO
A user has unregistered. Provides user handle.
OP_CURE57003
INFO
A user’s registration has expired. Provides user handle.
OP_CURE57004
INFO
A user was forcibly unregistered due to duplicate user registration that overwrote it. Provides user handle.
OP_CURE57005
INFO
A user’s subscription expired. Provides user handle, domain, and event package.
OP_CURE57006
INFO
A user failed authentication. Provides user handle and domain.
OP_CURE57007
INFO
Failed to compare registrations we found in database with contact address in REGISTER request. Provides user handle and domain.
OP_CURE57008
INFO
Failed to look up existing registration for user. Provides user handle and domain.
OP_CURE57009
INFO
A user asked us to remove all registrations (by supplying a '*' as the contact address) but we failed to do so. Provides user handle and domain.
OP_CURE57010
INFO
A registration was terminated due to reducing the user’s simultaneous devices setting in administration. Provides user handle and domain.
OP_CURE57011
INFO
Session Manager detected a registration interruption. This suggests that the device rebooted.
OP_CURE57012
INFO
User at contact has subscribed to event package.
OP_CURE57013
INFO
User at contact has un-subscribed to event package.
OP_CURE57014
INFO
Subscription for user at contact to event package terminated.
OP_CURE57015
INFO
Could not store subscription for user at contact to event package.
OP_CURE57016
ERROR
Failure storing subscription for user at contact to event package.
OP_CURE57017
INFO
User activated push notification.
OP_CURE57018
INFO
User deactivated push notification.
OP_CURE57019
INFO
User's push notification activation was deactivated by the system.
OP_CURE57020
ERROR
Could not store push notification activation for user.
OP_CURE57021
ERROR
Deactivated push notification due to bad device token.
OP_LIC20252
INFO
SIP session counts no longer exceed the licensed number.
OP_LIC20254
INFO
Session Manager instance license error has been resolved.
OP_LIC20256
INFO
Session Manager license is no longer restricted.
OP_MAMA20103
INFO
Security Module Management Agent is able to configure the Security Module.
OP_MMTC20012
INFO
Postgres database sanity check passed.
OP_MMTC20020
INFO
SAL Agent sanity check passed and the SAL Agent is running again.
OP_MMTC20026
INFO
Security Module sanity check passed.
OP_MMTC20030
INFO
Call Processing SAR is deployed successfully.
OP_MMTC20032
INFO
Data Distribution/Redundancy is up.
OP_MMTC20034
INFO
Management Instance check passed.
OP_MMTC20036
INFO
Forcing Garbage Collection of SM Management JBoss Server due to High Memory Usage of {0}.
OP_MMTC20038
INFO
Restarting SM Management JBoss Server due to High Memory Usage of {0}.
OP_MMTC20040
INFO
Restarting SM Management JBoss Server due to High CPU Average Utilization of {0}%.
OP_MMTC20042
INFO
Restarting SM Management JBoss Server due to Thread Deadlock Condition.
OP_MMTC20044
INFO
Management BSM Instance check passed.
OP_MMTC20046
INFO
ELIN entity link has been administered.
OP_MMTC20052
INFO
User Store connect test passed.
OP_MMTC20054
INFO
Cassandra compaction error has been resolved.
OP_MMTC20056
INFO
Cassandra backup failure has been resolved.
OP_MMTC20057
INFO
Unique authentication file has been installed.
OP_MMTC20058
INFO
Certificate is no longer nearing expiration date.
OP_MMTC20060
INFO
Cassandra repair data successfully completed.
OP_MWD20200
INFO
Service <service name> has started.
OP_MWD20203
INFO
Service <service name> has totally failed again.
OP_MPER20230
INFO
Performance Monitoring disk space used does not exceed 80%.
OP_MPER20231
INFO
Performance Monitoring disk space used does not exceed 95%.
OP_MPER20232
INFO
NFS server used for performance data storage is now accessible.
OP_MPER20233
INFO
NFS server used for performance data storage is now accessible.
OP_PCFF40001
INFO
Found [ FnuFile | LabelFile | SmsConfigFile | ButtonRangesFile ].
OP_PCFF40002
INFO
System Manager connection resolved.
OP_PCFF40003
INFO
System Manager connection timeout resolved.
OP_TALM00100
INFO
Test alarm generated by generateTestAlarmSM.sh has been resolved.
OP_TMAG20501
INFO
Session Manager was restarted due to a certificate change.