AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using Avaya Workspaces for Avaya Experience Platform® On-Prem
Settings field descriptions
AUDIO
Name |
Description |
|---|---|
Select All |
Selects all the checkboxes. |
|
Enables or disables sound for the system. |
|
Enables or disables sound for DTMF audio tones. |
|
Enables or disables voice notification for incoming voice interactions. |
|
Enables or disables voice notification for incoming video interactions. |
|
Enables or disables voice notification for incoming chat interactions. |
|
Enables or disables voice notification for incoming email interactions. |
|
Enables or disables voice notification for incoming messaging interactions. |
|
Enables or disables voice notification for incoming SMS interactions. |
|
Enables or disables voice notification for incoming social interactions. |
|
Enables or disables voice notification for incoming Generic Channel interactions. |
System notifications
DTMF
Incoming Call notifications
Incoming Video notifications
Incoming Chat notifications
Incoming Email notifications
Incoming Messaging notifications
Incoming SMS notifications
Incoming Social notifications
Incoming Generic Channel notificationsButton |
Description |
|---|---|
Save |
Saves changes for audio notifications. |
GENERAL
Name |
Description |
|---|---|
Appearance |
|
Automatically remove non-numeric characters when pasting into the "Enter Phone Number" field |
Removes non-numeric characters entered for a phone number. |
Show Agent state timer |
Displays the agent state timer next to the agent state in the Agent toolbar. |
Work Mode |
|
Auto In / Manual In |
Auto-In: Agents automatically go Ready after ending a call and exiting after call work (ACW). Manual-In: Agents manually change to Ready after ending a call and exiting after call work (ACW). |
CRM
In the CRM tab, you can authenticate the user in CRM.
Button |
Description |
|---|---|
Authenticate User |
Authenticates the user in CRM. |
LANGUAGE
In the LANGUAGE tab, you can select a language.
Name |
Description |
|---|---|
Please choose your preferred language |
Selects the language. |
LOGS
In the LOGS tab, you can download Avaya Workspaces logs.
Name |
Description |
|---|---|
Time period selection |
Specifies the time period for which logs are stored. The options are:
|
Button |
Description |
|---|---|
UPLOAD |
Uploads a zip file with the logs for Avaya Workspaces to a pre-configured central storage location set by your administrator |
DOWNLOAD |
Downloads a zip file with the log files for Avaya Workspaces to your browser downloads folder. |
EMAIL SIGNATURE
In the Email Signature tab, you can add, update, or remove the signature. Avaya Workspaces supports only one HTML and one plain text signature for each agent.
Name |
Description |
|---|---|
HTML |
Creates HTML signature. With this, you can change the style and size of the text. You can also add images to the signature. |
PLAIN |
Creates text-only signature. |
Automatically insert my signature in all emails |
Adds the signature in all emails. |
Button |
Description |
|---|---|
Save |
Saves the email signature settings. |
To delete the signature, clear the contents and clear the Automatically insert my signature in all emails check box.