Avaya Workspaces for Avaya Experience Platform On-Prem overview

Last Updated : Mar 26, 2025 |

Avaya Workspaces for Avaya Experience Platform® On-Prem is a browser-based application with which you can handle customer interactions. Avaya Workspaces for Avaya Experience Platform® On-Prem supports voice interactions. The intuitive user interface provides features for toggling between multiple interactions.

Avaya Workspaces for Avaya Experience Platform® On-Prem enables seamless collaboration with customers, partners, and other users within and outside the organization. It also provides relevant information to agents securely and reliably.

Avaya Workspaces for Avaya Experience Platform® On-Prem displays every interaction as an interaction card. Using interaction cards, you can:

  • Receive the interaction. You can accept interactions with a single click.

  • Hold or resume the interaction. You can put an active voice interaction on hold when another interaction with a higher priority must be attended to.

  • Consult another agent. You can seek advice about an interaction.

  • Transfer the interaction to another agent. You can send the interaction to another agent interaction area.

  • Add another agent to the interaction. You can create a conference with another agent who can help resolve the customer interaction.

To enhance accessibility, Avaya Workspaces for Avaya Experience Platform® On-Prem provides:

  • Access to most content and controls through the keyboard.

  • Alternative text and labels to assist users with screen readers.

Avaya Workspaces for Avaya Experience Platform® On-Prem supports the screen magnifier tool, such as Magnifier, to zoom in and out of its screens.

Features

Avaya Workspaces for Avaya Experience Platform® On-Prem provides:

  • A graphical representation of the customer interactions. This feature is an optional add-on, and requires custom integration.

  • External webpages to complete your tasks. For example, external websites with information such as current currency exchange rates.

Limitations

  • The pool of agent stations for Avaya Workspaces for Avaya Experience Platform® On-Prem must be for use only by Avaya Workspaces for Avaya Experience Platform® On-Prem users.

  • Avaya Workspaces for Avaya Experience Platform® On-Prem supports auto answer, but with limitations. For more information, see Deploying Avaya Workspaces for Avaya Experience Platform® On-Prem.