Shortcut key |
Description |
Ctrl+Shift+/ |
Show or hide the list of shortcut keys. |
Ctrl+Alt+, |
Open Settings Page. |
Ctrl+Alt+. |
Open Help Page. |
Ctrl+Alt+k |
Start Work and Go Ready. |
Ctrl+Shift+k |
Start Work and Go Not Ready. |
Ctrl+Alt+l |
Finish work. |
Ctrl+Alt+o |
Go Ready. |
Ctrl+Alt+p |
Go Not Ready. |
Ctrl+Alt+s |
After Contact Work. |
Ctrl+Alt+x |
Exit or sign out. |
Ctrl followed by a |
Accept an interaction. |
Ctrl followed by x |
Close an interaction. |
Ctrl+Shift+h |
Hold or unhold interaction. |
Ctrl followed by h |
Toggle consult hold. |
Ctrl followed by t |
Blind transfer interaction. |
Ctrl+Shift+m |
Display the menu for more options from the interaction card. |
Ctrl followed by d |
Display the menu for dial pad from the interaction card. |
Ctrl followed by c |
Display the menu for consult from the interaction card. |
Ctrl followed by g |
Complete the consultation as a conference. |
Ctrl followed by z |
Complete ACW. |
Widget area shortcuts |
Alt+Up arrow key |
Select the previous widget. |
Alt+Down arrow key |
Select the next widget. |
Sidebar area shortcuts |
Ctrl followed by w |
Select the previous item on the left sidebar. |
Ctrl followed by s |
Select the next item on the left sidebar. |
Workcard selection |
Ctrl followed by . |
Select the next interaction card that can be focused. |
Ctrl followed by , |
Select the previous interaction card that can be focused. |
Important:
For all Ctrl followed by shortcuts, you must release the Ctrl key before you press the next key.