Keyboard shortcuts

Last Updated : Mar 31, 2021 |

Shortcut key

Description

Ctrl+Shift+/

Show or hide the list of shortcut keys.

Ctrl+Alt+,

Open Settings Page.

Ctrl+Alt+.

Open Help Page.

Ctrl+Alt+k

Start Work and Go Ready.

Ctrl+Shift+k

Start Work and Go Not Ready.

Ctrl+Alt+l

Finish work.

Ctrl+Alt+o

Go Ready.

Ctrl+Alt+p

Go Not Ready.

Ctrl+Alt+s

After Contact Work.

Ctrl+Alt+x

Exit or sign out.

Ctrl followed by a

Accept an interaction.

Ctrl followed by x

Close an interaction.

Ctrl+Shift+h

Hold or unhold interaction.

Ctrl followed by h

Toggle consult hold.

Ctrl followed by t

Blind transfer interaction.

Ctrl+Shift+m

Display the menu for more options from the interaction card.

Ctrl followed by d

Display the menu for dial pad from the interaction card.

Ctrl followed by c

Display the menu for consult from the interaction card.

Ctrl followed by g

Complete the consultation as a conference.

Ctrl followed by z

Complete ACW.

Widget area shortcuts

Alt+Up arrow key

Select the previous widget.

Alt+Down arrow key

Select the next widget.

Sidebar area shortcuts

Ctrl followed by w

Select the previous item on the left sidebar.

Ctrl followed by s

Select the next item on the left sidebar.

Workcard selection

Ctrl followed by .

Select the next interaction card that can be focused.

Ctrl followed by ,

Select the previous interaction card that can be focused.

Important:

For all Ctrl followed by shortcuts, you must release the Ctrl key before you press the next key.