Viewing the state of agents in a team

Last Updated : Apr 22, 2025 |

About this task

Avaya Workspaces for Avaya Experience Platform® On-Prem supports the ability for an agent to see the status of other agents in their team. Based on the status, an agent can reach out to a peer agent to provide improved customer service. The Click to Call button is visible when agents are in Ready state and hidden in other states such as Not Ready, Not Ready Pending, Log out, or Offline.

Use this procedure to view the status of agents in the Team Viewer widget.

Note:

Agents can see the status of other agents in their team in the Address Book as well.

Procedure

  1. In the navigation pane, click the icon.
  2. In the Team widget, you can see the list of agents in the team with one of the following states:

    • Ready

    • Not Ready

    • Not Ready Pending

    • After Contact Work

    • After Contact Work Pending

    • Login Pending

    • Logged Out

    • Logout Pending

    • Unknown

    • Busy