This chapter provides information about various agent and supervisor operations.

Agents can do the following:

• Logging in to Avaya Workspaces.

• Logging out of Avaya Workspaces.

• Changing state.

• Auto answering a call

• Making a call.

• Accepting an inbound interaction.

• Using a voice interaction card.

• Using a video interaction card.

• Transferring an interaction.

• Adding another agent to an interaction.

• Calling the supervisor.

• Using the address book.

Supervisors can do the following:

• Viewing agents in a team.

• Viewing agents in additional groups.

• Changing agent state.

• Broadcasting messages to agents.