Avaya Workspaces displays the current agent states based on the availability of agents.

The options are dynamic and the availability of a set of options depends on your current agent state. For example, if you fail to answer an alerting interaction, Avaya Workspaces sends the interaction back to the queue for another agent to work on. The application also generates a toast notification to alert the agent who missed an alerting interaction. The application then changes the status to Not Ready. To return to the Ready state, you must select Go Ready from the Agent toolbar.