Reason Codes Enabled field descriptions

Last Updated : May 14, 2024 |
Prolog information
Metadata
Keywords:
Name
Description
Not Ready Reason Enabled (Y/N)
The option to enable agents to use Not Ready reason codes.
The values are the following:
  • Y: Agents can click Not Ready and select the required Not Ready reason code.
  • N: Agents can click Not Ready to switch to the Not Ready state, but they cannot select Not Ready reason codes.
Disposition Codes Enabled? (Y/N)
The option to enable agents to use disposition codes.
The values are the following:
  • Y: Agents can click More on the interaction card and select the appropriate disposition code.
  • N: Agents cannot select disposition codes.
Work Codes Enabled? (Y/N)
The option to enable agents to use work codes.
The values are the following:
  • Y: Agents can click More on the interaction card and select the required work code.
  • N: Agents cannot select work codes.
Related links
Configuring your contact center