Consult configuration

Last Updated : Jan 31, 2024 |
Prolog information
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You can configure the Consult feature in Avaya Orchestration Designer. In the Consult task properties, you can configure the wait treatment for the agent receiving a consult request. The Consult task applies only to voice interactions.
To create a consult route in a workflow, you can connect a Consultation initiated output of an Agent Connected task with a Consult task. When a consultation is in progress, Orchestration shows the Agent Connected and Consult tasks as active tasks.
For more information about the Consult feature, see Consult interactions in Using Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect).

Properties

Properties
Description
Treatment Flow
Type the name of the self-service flow to provide wait treatment to the agent initiating a consultation call. While waiting in a queue, the agent receives the configured wait treatment.
Language
Select the language of the self-service flow.
Related links
General feature information