Creating a CIF provider for the new agent experience profile

Last Updated : Aug 26, 2024 |
Create a CIF provider for the new agent experience profile to enable Avaya integration in CIF 2.0.
  1. In the side pane, in the Agent experience section, click Workspaces.
    STEP RESULT:
    Dynamics 365 displays the Workspaces page.
  2. Next to the Third party voice channel provider section, click Manage.
    STEP RESULT:
  3. To create a new provider, click New.
    STEP RESULT:
    Dynamics 365 displays the channel provider configuration page.
Next steps
Configuring the new CIF provider.
Related links
Avaya Workspaces for CRM integration with Dynamics 365 overview
CIF provider field descriptionsBuilding a URL for the Custom Parameters field