Create a table to enable ServiceNow to store the interaction logs that Avaya Workspaces for CRM creates for your contact center.
Before you begin
Configure your contact center on the OpenFrame Configurations page.
On the ServiceNow home page, go to System DefinitionTables.
At the top of the page, click New.
In Label, type InteractionLogs.
STEP RESULT:
ServiceNow displays the following value in the Name field below: u_interactionlogs.
Fill in the remaining fields.
ADDITIONAL INFORMATION:
For more information about configuring tables, see the ServiceNow documentation.
At the bottom of the page, click Submit.
Next steps
Add custom fields to the created table to enable it to display the required information about interactions.
Provide access to other users for creating, writing, or reading the interaction logs. For more information about providing access to a group of users, see the ServiceNow documentation.
