Downloading the CRM configuration file

Last Updated : May 03, 2024 |
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Use this procedure to download the Call Center Definition file from the Avaya Support website. This configuration file is also available on https://plds.avaya.com/ under CCaaS Workspaces for CRM.
  1. From https://support.avaya.com, navigate to Product SupportDownloads.
  2. In the Search Product field, enter Avaya Experience Platform™ (On-Prem + Connect).
    STEP RESULT:
    The list displays available software packages.
Related links
Importing the Call Center Definition file