Reason Codes Enabled field descriptions

Last Updated : Oct 23, 2024 |
Prolog information
Metadata
Keywords:
Name
Description
"auxReasonEnabled":"",
The option to enable agents to use Not Ready reason codes.
The values are the following:
  • Y: Agents can click Not Ready and select the required Not Ready reason code.
  • N: Agents cannot select Not Ready reason codes. Agents can click Not Ready to switch to the Not Ready state.
For example, you can type "auxReasonEnabled":"Y",
"dispositionCodesEnabled": ""
The option to enable agents to use disposition codes.
The values are the following:
  • N: Agents cannot select disposition codes.
  • Y: Agents can click More on the interaction card and select the required disposition code.
For example, you can type "dispositionCodesEnabled": "Y"
"workCodesEnabled": ""
The option to enable agents to use work codes.
The values are the following:
  • Y: Agents can click More on the interaction card and select the required work code.
  • N: Agents cannot select work codes.
For example, you can type "workCodesEnabled": "Y"
Related links
Configuring your contact center