With the Avaya Cloud Office™ application, you can make phone calls, hold video meetings, and communicate with your colleagues in a team chat. You can also invite third-party users to collaborate on a project. The Avaya Cloud Office™ application is available on web, desktop, and mobile platforms.
As an agent or a supervisor, you can log in to the Avaya Cloud Office™ provider in Avaya Workspaces and access enabled Avaya Cloud Office™ contacts from the Corporate Contacts widget.
You can perform the following actions with Avaya Cloud Office™ contacts from the Corporate Contacts widget:
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View the Presence states of contacts
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Search for contacts and groups
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Make direct calls and transfer customer calls
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Make consultation calls
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Add contacts to the Favorites list
If the account administrator enables extension calling, the user's Avaya Cloud Office™ extension is the default number to call and transfer a call.
If the account administrator enables the chat functionality, you can also perform the following actions:
To enable access to Avaya Cloud Office™ contacts in Avaya Workspaces, the account administrator must configure the Avaya Cloud Office™ integration with AXP Public Cloud. The administrator must also provide the credentials to log in to the Avaya Cloud Office™ provider. For more information about the Avaya Cloud Office™ integration, contact the account administrator.
